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Frequently Asked Questions

Cleaning - FAQ

Can I trust TEKA Services?

We know that you place a great deal of trust in us when we come to clean your house, which is why we set our standards so high. We only select and train experienced staff who share our commitment to offering the best possible cleaning service—people who are background and reference checked. All of our staff understand our detailed cleaning plans, and for even more reassurance we back every job that they do for you with our satisfaction guarantee.

Can I rely on TEKA Services’ staff?

In a word, yes. Every one of our cleaners is experienced, insured, and receives ongoing training. We make sure that our employees always treat your home with respect, and they will never smoke, drink, or eat during their cleaning visits. They will always be dressed smartly and will aim to exceed your expectations, but for extra peace of mind, we quality assess their finished work.

Can I ask for changes to my service?

Of course. If you have any particular cleaning requests, or you want to make us aware of items or areas that you want us to avoid, then just let us know. We are here to delight you with a cost-effective cleaning service that makes your life easier.

What should I should do before my cleaner arrives?

To make sure everything goes smoothly, please clear your floors of any stray items. Please also ensure that your pets are somewhere safe while we clean. Doing these things will help our cleaners work more efficiently and will keep your possessions safe and your pets happy.

What time will my cleaner arrive?

It’s not always possible to give you an exact time of arrival. That’s because we want to do a great job, so we spend as much time as we need to on each house that we visit. For this reason, we typically give you an arrival window, so we’ll say that you can expect us between 9 and 12, for example. We don’t want to disrupt your day, so TEKA uses special software to record your preferences, which we do our best to work to. We usually give you an arrival window of 3 to 4 hours.

What if something is damaged during a visit?

At TEKA Services, we respect your property, but accidents can unfortunately happen. In such cases we aim to fix or replace the damaged item, but if this isn’t possible our cleaners are covered by insurance that will cover your loss.

Do I need to be at home when you visit?

No. We work office hours, Monday to Friday, so many of our clients are out when we call. Clients usually give our staff a spare key or access code. Please be assured that our staff will always respect and maintain the security of your property.


What if TEKA staff miss something?

We have a plan for every home that we clean, and this, of course, includes your instructions and preferences. But if we haven’t met your expectations after a visit, you can call us within 24 hours under our satisfaction guarantee. Tell us what we missed, and we will be back to put it right at no extra cost.

Am I responsible for insurance?

At TEKA Services we are entirely responsible for maintaining the appropriate insurance cover for our staff, so you can engage our services with complete peace of mind.

Is there anything that you don’t clean?

At TEKA Services our focus is always on keeping your home comfortable and clean, but you should be aware that there are certain things that we don’t do, which are:

• cleaning toys
• cleaning inside your fireplace
• picking up scattered items
• cleaning your iron
• doing laundry
• washing dishes

We are happy to clean the inside of your cabinets, cooker, and refrigerator on request.
Please be aware that our staff will always try to put every item back where they found it, but this isn’t always possible.

What if I need to change my visit?

We aim to clean your home at a time that suits you best, but we know that life can sometimes step in and turn your week upside down. If that happens and you need to change or cancel a visit, please try and give us at least 72 hours’ notice and we will do our best to accommodate your wishes.

What if a visit falls on a holiday?

If one of your visits falls on a holiday, we’ll get in touch to suggest any additional house cleaning services that might help you prepare for it, and we’ll do our best to fit it in so it works with your preferences.

How do I pay for the service?

Your first visit from TEKA Services is payable in advance via credit or debit card. For ongoing service, we accept direct debit, standing order and recurring card payments.

Can I get carpet cleaning from all your branches?

Please get in touch and we’ll let you know if this is available near you. We use a dry extraction cleaning system which produces excellent results.

What is ‘green housecleaning?’

TEKA Services avoids using products that damage the ozone layer or cause skin irritation and breathing problems. But many ‘green’ cleaning products aren’t as good at killing bacteria as traditional chemicals, so TEKA uses methods which make up for that, such as using microfibre cloths and pads instead of paper. This is good for the environment and bad news for bacteria. Microfibre products wipe away 99% of bacteria, whereas cotton-based products only manage 30%.
Some companies claim to offer green housecleaning but actually don’t. TEKA Services is different. We’re committed to eco-friendly practices, so we welcome all of your questions about our cleaning products and methods.

What is ‘greenwashing?’

When something is called a ‘whitewash’ that’s because it’s been falsely made to look good. When a company commits ‘greenwashing’, it pretends to offer environmentally-friendly cleaning services but then doesn’t.

At TEKA, we believe in transparency, so we won’t claim green credentials where we can’t prove them. We are committed to making your home as clean and safe as possible, and if that means we need to use a mix of traditional and eco-friendly products and methods then we won’t hide it.

How can green cleaning services keep my home clean and safe?

TEKA strives to use cleaning products that are acid-free, and don’t use toxic chemicals such as petroleum and ammonia. We suggest that you strike a balance between using eco-friendly cleaning products and disinfectants in your cleaning plan to make sure that your house is as clean and safe as it can be. Feel free to get in touch and we’ll tell you about our eco-friendly practices.

What makes TEKA eco-friendly?

Our cleaners use microfibre cloths rather than paper, refillable bottles, and they avoid using toxic chemicals that can harm your health.

When can you start?

Get in touch and we will be happy to discuss your needs and book a free at-home consultation. Don’t worry, we won’t pressure you. If you’re happy to proceed then we’ll introduce you to our simple booking system.

How much do you charge?

We are committed to offering you the best value cleaning services around. Homes come in all shapes and sizes, and you may want us to clean some things and not others.

You can talk to us directly or use our online quotation system to guide you on price, and if you want us to add any extra services to your cleaning plan then please let us know. Extra cleaning services we offer can include:
• refrigerators
• carpets
• ovens
• bedsheets and covers

Can I leave a review of TEKA Services?

Please do! We set up the TEKA Services Facebook page to share our expert tips and tell everyone about our current offers, but you’re welcome to add your thoughts there too.

Can I give my cleaners any special instructions?

Yes, that’s fine. If we know what you want then it helps us to deliver a better service. Just give us a call and we’ll add your requested changes to your cleaning plan there and then. We will keep a record on your file so our staff can check them before they visit, and you won’t have to repeat yourself.

Why is the first clean more expensive than the ongoing service?

We’ve often noticed that the first time we clean home it takes more time to bring it up to a certain standard that we will then maintain. We frequently need to get rid of things like mildew and soap scum, so that first time takes a little longer and naturally costs a little more. Please get in touch and we’ll be happy to give you a free estimate.

How frequently can you clean for me?

TEKA Services offers weekly, bi-weekly, and monthly cleaning visits. We can also help you with special events like parties or moving home. You aren’t tied to a contract so you can amend your cleaning plan any time to suit your schedule, needs and budget.

Are your services affordable?

Customers love our competitive pricing. You might find cheaper cleaning companies out there, but if you do then check if their staff are covered by public liability insurance. Theirs may not be, but ours are!

How does booking a clean work?

Flooring - FAQ

How To Measure a Room?

Square or Rectangular Room

Measuring a square or rectangular room is very easy. All you need to do is measure the length and width of the room and multiply the numbers by one another. Length x Width = Area

For example, if you room is a 4m x 3m, you have a 12m2 room.

Generally, you will want to add a 10% waste factor of the total size of your room. Just multiply your area by 1.1 and round upward. So, if your total area is 12m2, you will need to order enough flooring materials for 14m2.

Irregular Shaped Room

If your room is not perfectly square or rectangular, such as an L-shape or trapezoidal shape, you will need to split up your room into two sections of squares or rectangular or even a triangle to calculate the area.

Measure the length and width of each rectangle, calculate the total area of each and simply add the totals together to get the total size of your room. Don’t forget to add a 10% waste factor!

For a room with trapezoidal shape or a diagonal corner, first you will need to measure the length and width of the rectangle and calculate the total area of the rectangle.

Next, you will have to measure the triangle’s base width and height. Then, divide the base by 2 and multiply the number by height to get the total area of the triangle. ½ base x height = area

Finally, add the total area of the rectangle and triangle together. Remember to add the 10% waste factor!

How to Measure Your Staircase?

Measuring a staircase may seem complicated but it will be a lot easier if you follow these 3 important steps:

1. Measure The Stair Width

Before you begin measuring, it is important to double check a few of your stairs in order to make sure they have the same width. Record the measurement.

2. Measure a Stair Tread and Riser

The stair tread is the horizontal part flat that you step onto. The stair riser is the vertical part of the stair on which the tread rests. First, measure the riser (height) and depth (tread) of one step. Add those numbers together and then multiply by the width. This will give you the measurements for one step.

3. The Number of The of The Stairs

Multiply your calculation from step 2 by the number of steps that you have.

Measuring Winder Staircase

Winders are the wedge rectangular steps which turn the stairs through 90 degrees. Usually there are 3 winder steps to consider. You’ll have to measure each step individually.

First, measure the width of the winder step at the widest point. Then measure height (riser) and depth of the tread of the winder step. Multiply these numbers by one another. Repeat the process for each winder step, then add the results to the total of the regular stairs.

What Flooring Is Compatible With My Bedroom?

Carpet

Is by far is the most popular choice for bedroom, mostly because it’s soft, warm and comfortable, which is an advantage if you are on your feet all day and just want to come back to a room where you can relax and feel the soft cushiony warmth of your carpet.

Wooden

Is also a great choice due the depth and warmth given off by the rich natural look that adds beauty to any style of décor. You can never go wrong with wooden floor.

Vinly or Luxury Vinyl Tiles

Is a surprisingly versatile choice for bedroom floor. It’s no longer reserved only to bathroom and kitchen. Vinyl is almost waterproof, inexpensive, easy maintenance and installation, somewhat soft (perfect for bedroom) and long lasting.

Linoleum

Is an alternative to vinyl for bedroom floor. It has more or less the same benefits with vinyl, but linoleum is more environmentally friendly. It is slightly more expensive than vinyl and the design choices may be limited, but it is worth considering.

Laminate

Is a good choice if you are on a budget, It gives you the look of real wood and holds up quite well to daily wear-and-tear. However, bear in mind that it is susceptible to scratching and can also buckle if water or other liquids puddle on it.

What Flooring Is Compatible With My Hallway?

Wooden

In a hallway is a great option. The long lasting style and durability are the factors you should consider. In addition, it’s quite easy to refinish if any damage occurs over time and it is easy to clean if any dirt gets on it when returning home.

Laminate

If you have lower budget, laminate flooring is also a good option to create the look of wooden floor. A good laminate flooring holds up quite well to wear-and-tear and just like the laminate it is easy to clean up any dirt that might be dragged in from the outside.

Vinyl and Luxury Vinyl Tiles

Are soft and quiet, perfect for reducing noise in hallway when the family troop is in and out alot. It’s also easy to be cleaned.

Carpet

If you’re looking for a warmer and softer option, carpet is a popular choice for hallway for many homeowners. Carpet can be hard wearing enough for hallway life and can be a noise dampener, too!

What Flooring Is Compatible With My Kitchen?

Vinyl and Luxury Vinyl Tile

One of the easiest and most handy kitchen flooring solutions is vinyl. It is nearly resistant to stains, damage and water issue. Cleaning a vinyl floor and keeping it free of dirt is super easy, simply by sweeping, vacuuming or regular mopping. If you’re looking for a higher-quality material than vinyl that looks almost like wood or stone, you can always go for Luxury Vinyl Tile. It’s also highly resistant to water.

Linoleum

Linoleum was very popular in kitchens around 50 years ago and it’s making a comeback today due to its environmental friendly and easy maintenance. It can even last to 40 years if properly cared for. It is good for a day to day use, however, bear in mind that linoleum is prone to damage if immersed in water.

Polished Resin

Looking for the hygienic solution for your kitchen? Then go for polished resin as your kitchen floor. It’s completely flat and seamless, making it super easy to clean. In addition, it is strong and durable. Whether you have a commercial kitchen or a simple home kitchen, polished resin is one of the top choices for kitchen floor.

Wooden

While wooden floor makes your kitchen more stylish, we do not recommend installing it in your kitchen, where moisture is an issue. Over time, the material change and degrade and as spills and splatters occur a lot in the kitchen, it will leave an inevitable stain.

Carpet

Carpet in the kitchen is also not recommended while some people might find it useful to prevent glass breaking if you accidentally drop it to the floor. Cleaning a carpet in the kitchen could be hassle, and they get greasy, worn and torn over time.

What Flooring Is Compatible With My Living Room?

Carpet

A lot of home owners opt for carpet for their living room floor. They are soft ,warm, welcoming and they give a relaxing feeling to a room. Maintenance is quite easy with a daily vacuum. However, make sure you’re choosing a high-quality carpet for the living room as the cheaper and thinner ones become easily damage to high foot traffic and absorb odour.

Vinyl and Luxury Vinyl

Vinyl could be an easy flooring solution for your living room. It is inexpensive, easy to maintain and looks like real wood and tiles making it easier for you to match the look you’re going for. If you’re up to a higher quality material, you can always go for luxury vinyl.

Wooden

One of the most attractive and durable options for living room is probably a wooden floor, although maintenance requires a little more effort. This look will give your living room a warm well taken care of look thanks to the smooth texture and warmth shades of colour found in the wood.

Laminate

Even though laminate flooring is not warm like carpet, it is one of good options for living room. Laminate floor is best if you want to have a similar kind of style with wooden floor but easier to install and maintain and cheaper. It’s also available in a lot of different designs.

What Flooring Is Compatible With My Dining Room?

A dining room is often a place where you enjoy good meals, great company and is often the main spot for any home party or gathering. Thus, choosing the perfect flooring is important. You can get a stylish look using wooden floor, however bear in mind that solid wooden floor could be quite expensive and doesn’t go well if your dining room has high humidity and under floor heating. If that’s the case you can go for engineered wooden floor or laminated floor.

Laminate

One of the most popular choice for a dining room is laminate floor. It’s inexpensive and bringing the wooden look into the room. Cleaning is easy and it’s also stain resistant. It is timeless and also comes in so many different styles and colors. The only thing you need to pay attention is to wipe any water spillage immediately as it can cause damage and long-term issues.

Vinyl and Luxury Vinyl Tile

Vinyl flooring is also a popular option for dining room. It has the look of wooden floor, which is perfect for dining room, it’s low cost, easy to clean and maintain. Basically, it’s a practical and functional flooring solution to your dining room yet it still adding a style to your room. Go for luxury vinyl tile if you’re looking a higher quality material. Like laminate floor, do remember to wipe any water spillage immediately as it can cause damage and long-term issues.

Carpet

Carpet gives warmth and comfort to a room which work well with dining room. However, carpet not as easy as vinyl or laminate floor to maintain. Spilled food or drinks often happen in dining room and it could be a problem to clean with carpet. If you really like the look of carpet in your dining room, we recommend you get a stain resistant and hard-wearing carpet and vacuum your carpet on a regular basis.

What Flooring Is Compatible With My Bathroom?

The best flooring solution for your bathroom is probably porcelain or ceramic tiles. It is waterproof, stylish and cost-effective. However, bear in mind that porcelain and ceramic could feel cold on your feet and slippery.

Vinyl and Luxury Vinyl Tile

Another great option for your bathroom flooring is Vinyl and Luxury Vinyl Tile. It’s inexpensive and exceptionally water resistant, perfect for the bathroom. It gives you a nice wooden look too, which many homeowners love. The only downside of vinyl tile is that the seams between tiles could cause some potential problems and there is no way to seal them against moisture. However, you can always use vinyl planks or sheets to lessen this problem.

Linoleum

Linoleum is an oil-based material, thus its resistance against water is much better than hardwood or laminate. However, it’s better to use sheet linoleum than the tile as linoleum tile means you will have seams where moisture can soak in and cause damage.

Laminate

Although not highly recommended, laminate floor with glued-in seams is an okay choice for bathroom, especially when it is installed in a powder room. The glue prevents water and moisture to seep into the cracks between the floorboards. Do note to opt only for laminate flooring with water glued-in seams.

We really don’t recommend wooden floor or carpet to be installed in a bathroom. Excess moisture will cause damage to the wooden floor and can cause mold and mildew on carpets. It can also be a pain to maintain the cleanliness of the carpet in the bathroom.

What Flooring Is Compatible With My Staircase?

Staircase is one part in your home that has a lot of traffic and requires safety factor, thus choosing the right flooring is a must.

Carpet

Carpet is popular for staircase as it is cost effective, soft and comfortable and one of the safest materials available. It offers traction and softer surface in case of falls. However, cleaning a carpet is quite challenging. You’ll have to vacuum on a regular basis and do a more intensive cleaning when needed. We recommend a dense, low pile carpet for best look and durable material. Wool is a great example.

Wooden

Hardwood may look fantastic on stairs as it is on any other room and is easy to clean. It is very durable and can last for decades. However, it can be slippery and tends to be noisier, with the creaks and footfalls. Plus, it’s a pricey option for staircase.

Laminate

Laminate floor is increasingly popular to be installed on staircase. It is inexpensive, easy to clean and fairly durable compared to hardwood, but it is much cheaper. The only thing you need to pay attention with laminate floor is to wipe any spilled liquids right away to avoid any damage or potential long-term issues.

Luxury Vinyl Tiles

Another option that is quite popular nowadays is luxury vinyl tiles. It mimics wooden look and has a wide range of colors and style and can match your desired look. They’re hard-wearing, easy to clean and be installed.

How does booking flooring work?

What’s The Difference Between Luxury Vinyl Tiles and Laminate Flooring?

LVT

Laminate

Materials

LVT is dimensionally stable and flexible because its primary component is PVC vinyl.

Laminate floor is more rigid and strong because the primary layer is made of high-density fiberboard.

Installation

Most LVT are glued-down by applying a separate adhesive or by using peel-and-stick tiles or planks.

Laminate flooring should never be nailed or glued to the subfloor as it uses a floating-floor system.

Feel

LVT feels like plastic because it’s made out of vinyl.

Laminate Flooring feels like wood because it’s made primarily from wood.

Resistance

Some LVT is prone to stain and limited flame exposure will damage the material.

Laminate flooring is highly resistant to stain and limited flame exposure won’t damage the material. Laminate flooring is also good for everyday accidents, scratches and dropped objects, because it is made harder and tougher.

Environmental Friendly

LVT is made primarily from petrochemical and chlorides, not to mention the adhesives. It is not really a “green” flooring choice.

Laminate flooring is made by wood, a natural and renewable resource, thus greener than LVT.

Price

LVT is less pricey than Laminate flooring.

Due to its material, Laminate flooring is more expensive than LVT.

Booking a Service

How does booking a clean work?

How does booking flooring work?